Store Management: Who to Contact

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OUAC, Inc. · Store Management
Who to Contact
Your quick-reference guide to getting help — start at Step 1 and work down.
OUAC, Inc.
Quick Reference · v.7.26
1
District Manager — start here for most things
Marketing / store directive clarificationSupply requests outside approved listEmployee relations issuesCompany policy questionsPerformance / attendance / pay discussionsPromotion considerationWorkplace injury → Incident-Accident Report
HR is notified for employee injuries; Accounting may also be contacted for customer injuries. Can’t resolve it? It goes to HR.
2
HR Department
🤝 HR: HR@ouac1.com · ext. 218
Problems with the District ManagerPaycom login, usage & Time Manager setupTeam Engine login & usageNew hire questions (check Paycom first)
Rehire process
1. Email HR to confirm eligibility  →  2. Complete a PAF Request Form with the return date  →  3. Notify HR once they arrive for their first shift so they’re activated in Paycom/ReSale1.
Departments
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Accounting
  • Paycheck corrections (prior pay periods)
  • Referral & personal shopper commission reminders, store bonus
  • Activating new hires / rehires — notify on arrival
  • Staples passwords
  • Buy-payout issues — email AllAccounting@ouac1.com
⚠ Check already handed to customer?
Do not tender another payment or void & return items. Accounting must review the check first.
✉ Accounting: AllAccounting@ouac1.com · ext. 217
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Marketing
  • Request store signage
  • Report issues with signage delivered to the store
✉ Marketing: Marketing@ouac1.com · 614-874-0450
👶
Tech Support
  • Use the Life Preserver icon in the POS
RegistersMonitorsScannersPrintersPhonesCard terminalsiPadInternetReportingTouch screen
🛠
Maintenance
Non-urgent: Work Order Request in Teams → Store Forms and Documents.
⚠ Emergency (doors, flooding, etc.)
Call both, leave a voicemail with name/store/location.
1st — Maint. Supervisor: 614-726-0061
2nd — Sr. Ops Manager: 614-774-4940
Frequently Used Forms in Teams
All forms live in Teams under Store Forms and Documents. Full links are on the Corporate Contacts page.
Replacement Check Form
Customer needs a replacement check.
Accounting
Canceled Text Payment Form
Canceled a text payment, reissued funds (CM & PC).
Accounting
Employee Referral Form
Record an employee referral.
Accounting
Personal Shopper Commission
Record a commission (Clothes Mentor only).
Accounting
DM Store Touchbase Form
Store Manager completes for DM every Monday.
District Mgr
PAF Request Form
Position / status change requests — complete immediately.
District Mgr
Name Badge Form
Replacement badges, title updates, new hires.
Office Admin
Order Received Confirmation
Confirms order arrival so vendors get paid.
Office Admin
Store Check & Deposit Ticket Order
Order new checks / deposit tickets.
Office Admin
OUAC, Inc. Supply Order Form
Steri-Fab, gift cards, tagging supplies, labels, cables.
Office Admin
Incident-Accident Form
Document all incidents/accidents at the store.
Ops Specialist
Buy Status Inquiry (DNB)
DNB status questions. Never share phone numbers.
General Mgr
Source: “Store Management — Who to Contact” guide, v.7.26. A printable version is also available.
OUAC, Inc. · 6215 Enterprise Ct., Dublin, Ohio 43016
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