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OUAC, Inc. · Employee
Who to Contact
Your quick-reference guide to getting help — start at Step 1 and work down.
OUAC, Inc.
Quick Reference · v.7.26
1
Store Manager — start here for most things
Coworker issuesAvailability changesDoctor’s note / return to workCompany policy questionsPay-related discussionsChange to FT / PT / seasonalPromotion consideration2 weeks’ noticeTransfer considerationName badge replacementWorkplace injuryPaycheck: hours, PTO, holiday pay
Can’t resolve it? Your Store Manager will loop in the District Manager for you.
2
District Manager
If your Store Manager is out, can’t resolve something, or the issue involves the Store Manager directly.
3
HR & Payroll / Benefits
Anything uncomfortable to discuss with the Store or District Manager — plus benefits, leave, and Paycom login help.
🤝 HR: HR@ouac1.com · ext. 218
🧾 Payroll & Benefits: Payroll@ouac1.com · ext. 217
Withholdings & direct depositBonus / personal shopper / gift card linesEmployee referral awardEnrolling in benefitsQualifying life eventsEmployment verification401(k)
⚠ Leave of absence
Medical/maternity, personal, FMLA, and short/long-term disability requests must go to Payroll & Benefits and HR in advance (emergencies excluded). Upload doctor’s notes in Paycom ESS.
👶
Tech Support
Use the Life Preserver icon in the POS.
RegistersMonitorsScannersReceipt / tag printersPhonesCard terminalsiPadInternetDaily reportingTouch screen
🛠
Maintenance
Non-urgent: submit a Work Order Request in Teams → Store Forms and Documents.
⚠ Emergency (doors, flooding, etc.)
Call both numbers and leave a voicemail with your name, store, and location if no answer.
1st — Maintenance Supervisor: 614-726-0061
2nd — Senior Operations Manager: 614-774-4940
1st — Maintenance Supervisor: 614-726-0061
2nd — Senior Operations Manager: 614-774-4940
Source: “Employee — Who to Contact” guide, v.7.26. A printable version is also available.
OUAC, Inc. · 6215 Enterprise Ct., Dublin, Ohio 43016