• Problems with your Store Manager, or anything uncomfortable discussing with them.
• Company policy questions and clarification on marketing or store directives.
• Supply requests outside the approved list, and employee relations issues within the store.
• Performance, attendance, and pay discussions (partners with HR on disciplinary documentation and pay decisions) and promotion consideration.
• Workplace injuries — requires immediate notification and an Incident-Accident Report; HR is looped in for employee injuries and Accounting for customer injuries.

• Anything uncomfortable discussing with your Store Manager or District Manager.
• Paycom Employee Self Service login assistance, and Team Engine login & usage.
• Background checks and legal name changes.
• New hire questions — check Paycom first for answers before reaching out.
• Rehire process: 1) email HR to confirm eligibility → 2) complete a PAF Request Form with the return date → 3) notify HR once the rehire arrives for their first shift so they’re activated in Paycom/ReSale1.

• Paycheck questions: hours, withholdings, PTO accruals, holiday pay, and line items like bonuses, personal shopper commission, and gift cards (anniversary, holiday, shout-outs), plus employee referral awards.
• Direct deposit, benefits enrollment, qualifying life events, employment verifications, and 401(k).
• Leave of absence requests (medical & maternity, personal, FMLA, short/long-term disability) — submit in advance to Payroll & Benefits and HR except in emergencies; upload doctor’s notes/releases in Paycom ESS.
• Activating new hires (in-store orientation) and rehires in Paycom/ReSale1, and Staples password resets.
• Customer buy-payout issues — important: never reissue a check, tender another form of payment, or return items on a canceled buy. The check must be reviewed by Accounting first.

• Non-urgent repairs: submit a Maintenance Work Order Request in Teams → Store Forms and Documents.
• Emergencies (doors won’t lock, flooding water in the store, etc.): call both maintenance numbers directly and leave a voicemail with your name, store, and location if there’s no answer.

• Requesting store signage.
• Reporting issues with signage delivered to the store.

• Use the Life Preserver icon in the POS for: computers/registers, monitors, scanners, receipt and tag printers, phones, credit card terminals, iPad, internet, daily reporting, and touch screen issues.
• For anything else, reach the general Help Desk line below.

All requests for a leave of absence (medical/maternity, personal, FMLA, short/long-term disability) must be submitted in advance to Payroll & Benefits and HR. Emergency situations are excluded.

If a customer changes their mind about a payment type or selling their items and a check has already been handed to them, do not tender another form of payment or void the buy and return the items. The check must be reviewed by the Accounting department first.

If a customer questions why they’re marked Do Not Buy (DNB), or should be added to the list, submit a Buy Status Inquiry Form. Never give the customer any phone numbers — they will be contacted once their inquiry has been researched.